Using Conversational AI To Improve Your New Employee Onboarding Methods
One of the most important of your duties as an employer is onboarding your new hires in a way that increases their chances of success. Unfortunately, communication issues can complicate this process and make it more difficult. Thankfully, conversational AI can improve this process in a variety of ways and create a more efficient onboarding system.
New Hires May Not Understand Their New Role
When you hire a new employee, the most important step of your onboarding is to ensure that they fully understand their roles. A role should be very sharply defined, including the responsibilities, tasks, and duties that they must perform in their daily job. Unfortunately, poorly communicating these roles may cause an employee a lot of difficulties.
For example, imagine a secretary who doesn't understand that his role includes collecting phone numbers for potential business partners. Failure to communicate this duty to them will cause them to make mistakes, potentially lose confidence in your company, or even make mistakes that cost you hundreds, or even thousands, of dollars.
Conversational AI Can Streamline Onboarding
If you are struggling to get your new employees onboarded, you should consider the benefits of conversational AI. These types of systems use predictive software to either guess what somebody is going to say or answer their questions quickly.
Conversational AI systems often work very well for job training because they can be programmed to adapt to new employees and to answer their questions. Just as importantly, they can predict new issues and answer them before they become a more serious problem. In this way, your new employees can fully understand their role and get started right away.
The Types Of Conversational AI Available
Currently, there are two types of conversational AI available for businesses like yours. The most basic type is conversational agents. These allow a person to talk to an automated system via language recognition. Think of Alexa to get an idea of what this program is like. For onboarding, the usefulness of this system may be limited if the role of your new employee is too broad.
In this situation, conversational enhancement may be necessary. This system is a more advanced conversation method that actually learns the type of language used by individuals in a specific position. For example, if your new employees often ask about their duties and a definition of these duties, conversational enhancement can streamline the process and answer their questions more efficiently.
The complexity of conversational AI is something that shouldn't put you off. Using conversational enhancement is a great idea for new hires because it lets your business answer their questions, anticipate other queries, and learn more about the employee's needs all at the same time.